Please Complete Our Customer Service Survey
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Hamon On-line Customer Satisfaction Survey
Company Name
Plant
Job No.
Work Scope
Name
(Optional)
Date
E-mail Address
Phone Number
Satisfied
Responsiveness
NA
Not
Very
1.
Was our regional office responsive to your needs?
2.
Did the field crew seem to work with a sense of urgency?
3.
Was the job done on schedule?
4.
Did the office respond quickly with technical answers?
Safety
NA
Not
Very
1.
Was equipment and site kept in a safe, orderly condition?
2.
Did our crew appear knowledgeable in safety requirements and procedures?
3.
Was our crew responsive to your safety issues?
Tools and Equipment
NA
Not
Very
1.
Did the tools and equipment look professional?
2.
Was our crew adept at using the equipment?
3.
Did the crew come prepared with the proper equipment?
4.
Was any time lost due to equipment failure?
Price/Value
NA
Not
Very
1.
Was Hamon Custodis low price for this work?
2.
Did you receive a value for the price?
3.
How would you rate the quality of our service?
Hamon Custodis Field Crew
NA
Not
Very
1.
Were our crews professional in nature?
2.
Did the work flow efficiently?
3.
Did you feel comfortable entrusting your chimney to Hamon Custodis?
Office Support
NA
Not
Very
1.
Did the regional office provide the suitable support; (i.e. tools, equipment, workers, materials, technical information, etc.)?
2.
Was the engineering provided in an accurate, timely manner?
3.
Was the billing handled satisfactorily?
Competition
NA
Not
Very
How does Hamon Custodis perform versus the competition?
1.
Safety
2.
Price/Value
3.
Quality (meeting requirements)
4.
Meeting Schedule
5.
Overall
Comments:
What can we do to better serve your needs?
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Hamon USA Headquarters
directions
58 East Main Street
Somerville, NJ 08876
Tel. +1 908.685.4000
